OYB Workshops

“Second CRM OYB Workshop” are FREE intensive short duration workshops, where we don’t just talk about CRM concepts but how they can be implemented usefully in day to day operations to Organise Your Business. Second CRM consultants share their knowledge and experience with SME’s and help in understanding the core benefits of implementing CRM through guided demonstrations of real software and also how you can reduce your initial investment by utilising MDEC Cloud Enablement incentive.

Where & When

Time:	10:00 am to 12:30 pm (Registration starts at 9:30 am)
Date:	Every 2nd & 4th Wednesday, starting January 23, 2013 *.
Venue:	Plug & Play Technology Gardens, Level 7, The Gardens South Tower, Mid Valley, Kuala Lumpur, Malaysia
Cost:	Free
* Note: Please visit this page regularly for any change in schedule.
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Objectives

Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers
Use CRM for improving marketing, sales, and customer service
Use CRM for improving staff productivity and external image
Recognize best practices in implementing a CRM strategy
Hands on using Second CRM, for creating leads, customers, quotes & invoices
Learn how to take advantage of MDEC’s Cloud Enablement incentive, for implementing CRM Solution

Who Should Attend

Marketing, Sales and Service professionals
Middle- and senior-level managers from marketing, sales and operations, strategic planning and general management
Senior technology and information managers who support marketing, e-business and CRM programs
Product, brand, e-marketing and advertising managers
Finance managers responsible for customer profitability measurements and analysis

Preparation

Attendees are required to bring laptop for the hands-on training.
Please register for Second CRM 30-Days Free Trail and bring test data to workshop for getting FREE help in initial system setup.

PLEASE REGISTER FREE HERE.....!